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As we are a small business with the intent to grow, we have partnered with carriers to give you the best possible prices. Free Shipping applies only to merchandise with a total cost of $175 or more; taxes and Gift Cards do not count toward Free Shipping total.

*We now offer FREE IN-STORE PICKUP! At checkout, select this option to receive free "shipping". Once your order has been fulfilled, you will receive an email which you can bring in and show us to claim your order! Contact for more information or help. (Please note, these orders will be fulfilled but NOT shipped. If you have selected this option by mistake please contact

We package and ship your order as soon as possible. Orders will be fulfilled in the order they are received and once an order has been placed we are unable to make changes or modifications. Orders are subject to verification and approval before shipping and may take several days to process.

Orders are shipped Monday - Friday (excluding holidays)

While we will do all that we can to ensure your order is delivered on time, Eyes Open Project cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.

You will be charged when your order, or a portion of your order, has been shipped. You will only be charged for the items that are shipped, along with the applicable shipping and tax rates. Once your order has shipped, you will receive a Shipping Confirmation email.


All orders will be sent tracking information to the provided email. Feel free to contact for any questions or concerns. However, Eyes Open Project, Made in a City, and are not responsible for the order once the carrier has picked it up. All order inquiries post pick-up should be sent to the carrier designated support line.


Due to Eyes Open Project being a small business, our stock for in-store and online are one in the same. This means that the quantity online will reflect the quantity we will have in store. Occasionally, an item for sale on will be purchased in-store at the exact moment an online order is placed. This may create a lag in an updated quantity. In these circumstances, the online order will not be placed and any payment refunded. If an online order has been placed prior to an in-store purchase, the online order will be fulfilled and the in-store purchase will be canceled. The in-store customer will have the first opportunity to purchase the item when it is restocked.

We operate on a “First Come, First Served” basis.

Some goods are unique and have limited quantities and can be sold out permanently with a lag in update to quantity. Item inquiries can be made to


*Our Shipping Supplies are made from 100% Recycled Material and we ask that you do your part for the environment and recycle all shipping materials.

*Excludes any carrier added packaging that is beyond the control of


For returns and store credit refunds please see our Returns section.